Question 1

Is Psynopsis HIPAA compliant?

Accepted Answer

Yes, Psynopsis is fully HIPAA compliant. We maintain strict data security protocols, offer Business Associate Agreements (BAA) for all paid plans, and use enterprise-grade encryption for all data at rest and in transit. Our infrastructure is hosted on HIPAA-compliant cloud servers with regular security audits.

Question 2

How does NPI verification work?

Accepted Answer

During signup, we verify your National Provider Identifier (NPI) against the NPPES database to ensure only licensed healthcare providers can access our platform. This verification process typically takes less than 24 hours and helps maintain the professional integrity of our user base.

Question 3

Does Psynopsis integrate with my EHR?

Accepted Answer

Psynopsis is designed to work alongside your existing EHR system. While we don't directly integrate with EHRs yet, our documentation can be easily copied and pasted into any system. We're actively developing direct integrations with major EHR platforms—contact us if you'd like to be notified when your EHR is supported.

Question 4

How accurate is the AI transcription?

Accepted Answer

Our AI transcription achieves over 95% accuracy for psychiatric terminology and clinical language. The system is specifically trained on mental health documentation and continuously improves based on user feedback. All transcriptions can be reviewed and edited before finalizing.

Question 5

What happens to my patient data?

Accepted Answer

We take patient privacy extremely seriously. All data is encrypted, we never sell or share patient information, and you retain full ownership of your documentation. Data is stored on secure, HIPAA-compliant servers and can be exported or deleted at any time upon request.

Question 6

How long does onboarding take?

Accepted Answer

Most providers are up and running within 30 minutes. Our platform is designed to be intuitive, and we offer guided tutorials, documentation, and support to help you get started quickly. Enterprise customers receive dedicated onboarding assistance.